Contact

We're a small team, so you'll be talking to an actual person — not a chatbot and not a queue.

General questions and order help: thepetparadise@outlook.com
Instagram DMs: @_the_pet_paradise

We reply within one business day, Monday to Friday. We're based in Perth, Australia (AWST, UTC+8), so if you're in the US there may be a few hours' lag, we'll still get to you.